2010.10.01
Why Use Edewaard Technical
Service
Using William Edewaard means unsurpassed client loyalty and client service. The
goal of every client relationship is to fulfill the client needs and to help in
every way possible to achieve the client
’s objectives.
· William Edewaard always delivers projects on time when a deadline is established
at the start.
· Customer “is always right” attitude.
· Flexible on any issue.
· Finished product is always the result of a thoughtful, creative process.
· William Edewaard is always available to the client at a moments notice, regardless of my work load or
location.
Competence
William Edewaard, with a mechanical engineering education and a background of
many years as a mechanical engineer, can substantially reduce the internal
staff involvement.
· First draft submissions are technically accurate because William Edewaard
thoroughly reviews each project
’s technical data package, reading all engineering drawings, schematic, and
specifications without internal staff interaction. Photographs are taken and
studied.
—price plus these hidden costs: the cost of staff time for knowledge transfer and
technical reviews, and the cost of document maintenance and content reuse. Tom
cuts these hidden costs by:
• Reading all engineering drawings for knowledge transfer without staff
involvement
• Providing technically correct first drafts to minimize review time
• Editing your 2D and 3D engineering drawings to free engineers from the
documentation process
• Creating user manuals using Microsoft® Word for easy editing and reuse by your staff
• Minimizing content to reduce overall project and printing costs
• Mechanical engineering education and experience as engineer and engineering
manager with hands on field service experience.
• Finished product is consistent — all documents for a customer look alike and have the same feel.
• 16 plus years experience creating documents and content for many industries.
• Can work with engineering drawings, create professional looking illustrations
and photographs
• Can work on many different platforms such as QuarkXPress, Framemaker, InDesign,
etc.
• Maintains an archive of all projects in multiple locations.
Cost...................
The actual cost of an outsource document is not only the vendor cost but also
the following additional cost.
· Cost for internal staff to transfer knowledge.
· Cost for review the document for acceptance.
· Cost for maintain the document content as current and re-usable.
· Cost for end-user future support (customer service).
